Refunds and cancellations
This policy covers payments made in Grahavi, run by Vedic Destined (@astrovedic_destined), Chennai, India. All prices are in Indian rupees and are shown before you pay. Payments are processed by Razorpay.
What you can buy
- Family Pass – one year of access for you and up to 4 family members, from the day you pay. There is no auto-debit; it does not renew on its own.
- One-time reports – one topic for your own chart, yours to keep.
- Ask Astrologer – one question, or a full horoscope analysis, answered personally in writing within 3 days.
When you get a full refund
- You were charged but the pass, report or question did not appear in your account, and we cannot fix it within 2 working days.
- You were charged twice for the same thing.
- Your Ask Astrologer question was not answered within 3 days of payment. Ask for the refund before the answer is sent.
If a payment fails
- If money leaves your account but the payment shows as failed, nothing is activated and your bank or Razorpay reverses the amount automatically, usually within 5–7 working days.
- If it has not come back after 7 working days, email us with the payment details and we will follow it up with Razorpay.
- Your birth details and your question are kept when a payment fails, so you can try again without typing them again.
When we cannot refund
- The Family Pass or a report has been activated and its content shown. These are digital services that start at once.
- An Ask Astrologer answer has been sent.
- You disagree with what a reading says. Astrology is traditional guidance, not a guarantee, and readings depend on the birth details you enter.
Cancelling
There is nothing to cancel: nothing renews automatically. You can stop using the app or delete your account at any time from My birth details. Deleting the account does not refund unused time on a Family Pass.
How to ask for a refund
Email astro@vedicdestined.com from your account with your registered mobile number, the date of payment and the Razorpay payment ID (in your payment confirmation). We reply within 2 working days. Approved refunds go back to the original payment method within 5–7 working days, as set by your bank.
Grievances
Grievance contact: Vedic Destined, Chennai, India · astro@vedicdestined.com. We acknowledge a complaint within 48 hours and aim to resolve it within one month.
This policy does not take away any right you have under Indian consumer law, including the Consumer Protection Act, 2019.